Sun River Property Management Services

Home Maintenance

Committed to keeping homes in perfect condition

24/7 Response Team

Our internal home maintenance staff is available 24 hours a day, 7 days a week. To save you on expensive diagnostics or repairs, we send our maintenance team out to troubleshoot prior to contacting an outside contractor. Many repairs do not require the need of costly contractors. Our team has years of experience handling a variety of issues and can perform preventative maintenance and needed repairs at a much lower cost.  We know when it is better to repair an item than to replace it and will always share  recommendations with you. If there is a costly repair (Over $100), we will contact you to be sure you are in agreement before we proceed with the work when possible. In emergency situations,  we will proceed with completion and let you know why it was needed. If professional repairs are  required, we contact trusted vendors that we have worked with for years. We typically receive a  discount from them for our years of working together and with so many homes. We are proud to pass 100%  of the savings right on to you. 

Regularly Performed Maintenance

For regularly maintained items, we have a monthly list of maintenance we perform. Smoke and carbon dioxide detectors, filters, winterizing, and many other items are spread throughout the  year so that the cost can be spread out as well.

We are here to take care of your needs.

Housekeeping

The best property care …. down to the last detail

Let experienced locals handle the day-to-day care of your property.

From service calls to housekeeping to seasonal deep cleans, the team at Cascara has your back!

Housekeeping

Our homes are professionally cleaned after each stay. We charge our guests a cleaning fee to cover the  labor and cost of goods required to clean our homes, which varies based on the size of the home,  number of bedrooms and bathrooms. Peak times see a higher fee as labor costs tend to be higher. Owners are charged a lower fee based on what rooms they used and whether or not they cleaned the home themselves. Guests of owners pay the same as a typical guest. Twice a year, once in the Spring and once in the Fall, our crews perform a complete deep clean from floor to ceiling and create an inventory of items in the home making sure it is up to the par  level required by our standards. Deep cleans also cover carpets, upholstery, windows and blinds as needed.

Linen Program

With Cascara, if you don’t want to worry about your linens, you can use our top-quality sheets,  and towels from Northwest Linen at no cost. We’re proud to partner with another regional family-owned business who cares about the needs of our industry. Each sheet is bar-coded and scanned with each wash and thrown out after a set number of washes to retain  quality. 

Guest Services

We Love Our Guests

Our Promise To Our Guests

• Full transparency in reservations
• Live availability calendars
• Prompt and thorough communication
• Seamless check-in process
• 24/7 service
• Well-stocked properties with high-quality supplies

Reservations

Many reservations come from online bookings these days. When guests call, our well trained reservation team knows what it takes to sustain a high level of rental activity in the homes we manage. Our team knows it is better to focus on your annual income rather than nightly rental rates. We selectively make reservations to the right people, at the right time, at the right price.  

We won’t rent your home to just anyone.

Our conversations with potential renters are not only to assist them the perfect vacation but also to hear what is not being said: The questions we ask at  the point of sale lead us to the actions we take. We check histories of past stays for proper placement and perform research learning who they are and where they live and what they are  coming for. If in question, we will even research their activity on social media sites to ensure their character meets our requirements. Each renter must sign a rental agreement accepting responsibility for any accidents or damages that occur while staying in your home. 

You can rest easy knowing your home is well protected.

Labor Force

After decades in the Sunriver tourism industry, we know exactly what it takes to be successful property managers. Home management demands well trained, motivated teams that are capable of performing the highest level of service. Our guest services, housekeeping, inspections, security and 24/7 emergency maintenance teams are permanent employees. We train & retain qualified people that meet our criteria and believe in our mission to provide the  best in quality home care. While there will always be some level of human error, we accept  responsibility for our staff and welcome feedback if there is an oversight so that we may correct  it in the future. We have found that sustaining good quality employees is an important reason our renters are fully satisfied the moment they walk in your door.

Marketing

Get Your Property Seen With Our Digital Marketing Teams

Marketing is in a new age.

Our search engine optimization is second-to-none. We constantly  monitor our search engine placement, contextual advertising, banner ads and links associated  with Sunriver area websites. We stay atop of analytical reporting and cater to the specific needs  of families throughout the Pacific Northwest & beyond. We also market collectively with major  State & regional tourism organizations. We perform multimedia marketing such as direct  mailers, postcards, magazines, radio and television ads and channel partners. Our software allows us to maximize earnings with yield management and rate rule logic that changes nightly  rental rates in real time increasing earning potential.

Talk To Our Property Managers